Terms of Service

Article 1: Definitions

In these terms the following definitions apply:

• Platform: the website, application and digital environment of Plennie, managed by DELNOYE.
• DELNOYE: the private limited company / sole proprietorship DELNOYE, the facilitator of the Platform.
• Customer: the natural or legal person who purchases a Service from a Vendor via the Platform.
• Vendor: the independent professional service provider who offers their services via the Platform.
• Service: the specific service (e.g. an appointment, treatment or rental) that is the subject of the Booking.
• Booking: the agreement concluded between Customer and Vendor.
• Transaction fees: the fee that Plennie withholds for facilitating the digital transaction and the use of the infrastructure.

Article 2: The role of DELNOYE as facilitator

Plennie acts solely as a multi-vendor marketplace. DELNOYE's role is limited to providing a technical platform where supply and demand meet.

DELNOYE never acts as a party to the eventual agreement (the Booking) between the Customer and the Vendor. DELNOYE does not sell any services itself and is not an intermediary with a mandate or power of attorney, unless explicitly stated otherwise for payment processing.

The Platform is intended to automate the booking process. DELNOYE has no control over the quality, safety, timeliness or lawfulness of the Services offered by the Vendor.

Article 3: Formation of the Booking

A Booking is only formed at the moment the Customer has fully completed the booking process on the Platform and has received a confirmation.

The Vendor is responsible for the accuracy of the information on their own profile page (availability, prices, descriptions). Errors in this information do not bind DELNOYE in any way.

DELNOYE reserves the right to cancel Bookings or block accounts in the event of fraud, abuse of the system or failure to comply with these terms.

Article 4: Financial provisions and transaction fees

Transaction fees: for each successful Booking processed via Plennie, DELNOYE charges a transaction fee. This fee is necessary for the maintenance of the Platform and the costs of the payment gateway.

Withholding: DELNOYE (or its payment partner) withholds these transaction fees from the gross booking amount before the remaining amount is paid out to the Vendor.

Prices: all prices for Services are set by the Vendor themselves. The Customer pays the amount stated on the Platform, which may be inclusive or exclusive of transaction fees, depending on the Vendor's settings.

Article 5: VAT and tax responsibility

VAT obligation: the Vendor is fully and solely responsible for the calculation, statement, collection and remittance of the applicable VAT (sales tax) on the Service sold.

Responsibility: DELNOYE accepts no liability whatsoever for the Vendor's failure to remit taxes, or incorrect remittance. The Vendor is deemed to know and apply local tax legislation.

Invoicing: if the Customer wishes to receive an invoice with VAT specification for the Service provided, the Vendor must supply it. The booking confirmation generated by Plennie serves solely as proof of transaction and is not a tax invoice for the Service itself.

Indemnity: the Vendor unconditionally indemnifies DELNOYE against all claims, additional assessments, fines or interest from the Tax Authority or other authorities arising from the Vendor's tax negligence.

Article 6: Cancellation, change and refund

The Vendor's specific cancellation conditions apply to every Booking. It is the Customer's responsibility to review these conditions before booking.

If a Customer is entitled to a refund (for example with a timely cancellation), DELNOYE will refund the payment minus the transaction fees already incurred, unless the Vendor decides to bear these costs themselves.

In the event of disputes about refunds, the Customer must first turn to the Vendor.

Article 7: Rules of use and account

Users (both Customers and Vendors) are responsible for keeping their login details confidential. All actions performed via an account are attributed to the holder of the account.

It is prohibited to use the Platform for:

• Offering illegal services;
• Distributing malicious software or spam;
• Circumventing the booking system to evade transaction fees (direct payments outside the platform after contact via Plennie).

Article 8: Intellectual property

All intellectual property rights relating to the Plennie brand, the design, the software and the database structure belong to DELNOYE.

The Vendor grants DELNOYE a free licence to use uploaded media (such as photos of the premises or logos) for promotional purposes within the Platform.

Article 9: Limitation of liability

Platform: DELNOYE strives for optimal availability of the Platform, but gives no guarantees of 100 % uptime. DELNOYE is not liable for damage caused by technical malfunctions.

Services: DELNOYE is not liable for damage resulting from the Vendor's shortcomings in performing the Service, including but not limited to personal injury, theft or non-performance.

Maximum liability: if DELNOYE is nonetheless held liable despite the above, this liability is limited to the amount of transaction fees paid by the relevant user over the last three months.

Article 10: Privacy

Plennie's Privacy statement applies to the use of the Platform. The Vendor is themselves responsible towards the Customer for the lawful processing of the personal data they receive via the Booking.

Article 11: Amendment of the terms

DELNOYE reserves the right to amend these terms at any time.

Changes are announced at least 14 days before they take effect, by email or via the Platform. If the user continues to use the Platform after the effective date, the new terms are deemed to have been accepted.

Article 12: Applicable law and disputes

Only Dutch law applies to this agreement.

All disputes arising from or related to the use of the Platform will be submitted to the competent court in the district where DELNOYE is established.